We are delighted to congratulate Neil Campbell, who has been promoted to Client Service Manager for the eircom Residential Account. Neil is a great example of career progression within CPM, as he started as a Field Sales Representative 6 years ago and has progressed through the ranks as an Assistant Manager, Regional Sales Manager and National Sales Manager.
After we find out about this great news, we ran to Neil and interviewed him to get some inspiration from his impeccable career path. For everyone who is looking to succeed in his/her sales career you can't miss what Neil had to say:
1.- Can you describe in one sentence what your new job will entail?
Delivering on the client’s needs while ensuring a profitable operation for CPM
2.- What are you most looking forward to in your new role?
The challenge of coordinating multiple departments to deliver one common goal
3.- How many people will you be managing?
5 direct reports and a team of 80 managers, team leaders, field sales agents and office support
4.- What is your style of management?
I try to work on the basis of open lines of communication, providing clear and logical directions and expectations, and then giving people the space to deliver. I’m prepared to make decisions and stand over them, but acknowledge when someone else has a better idea
5.- What was you first ever job and what did you learn from it?
Cleaning the local fisherman’s mission at weekends. It was a challenging introduction to the working world – cleaning filthy floors, toilets and showers after a week of use by fishermen who were returning to dry land for the first time in days! I learned that sometimes you have to roll up your sleeves and get on with it, and that hard work can be satisfying just in itself
6.- Did you go to College before starting your career in sales and if so what did you study?
I studied Environmental Chemistry at Glasgow University. Science always fascinated me, but unless you are at the genius end of the scale, there’s little money to be made!
7.- How long have you been working in CPM?
6 years in March. I started as a representative working in Connemara and east Galway, and became team coach after 3 months. I had the opportunity to move in to a B2B role but I was keen to try and progress through the management structure in CPM, and felt the residential account would give me the opportunity to do that quickly. I became Assistant Regional Sales Manager then Regional Sales Manager of the North West Team. And 2 years ago National Sales Manager
8.- Who has been the biggest influence on your career to date?
I’d have to say my manager for the past 4 years, Seamus Murphy. A good balance of support when it was needed, and challenging me to improve and push myself when he felt I had more to offer.
9.- Where do you see yourself in 5 years?
I haven’t planned that far ahead but my guess would be that I’ll be doing something that involves working in a challenging, pressurised environment where I can continue to push and develop myself
10.- What book do you think everyone sales person should read?
"The Old Man and the Sea" by Hemingway. A fantastic tale of perseverance, self-reliance and refusal to give up – all qualities you need to be successful in this industry!
11.- What would you say most motivates you to do what you do?
On the personal level, my competitiveness to always try and be the best and go one better, whatever it is that I'm doing. And in the bigger picture, providing for and supporting my family
12.- What was the best career lesson that you have learned?
Nothing will ever be handed to you, but if you work hard and listen to those who've been there before, the opportunities will come
13.- What advice can you give to people that are starting their sales career?
Work hard when no-one’s watching, and be a positive influence when they are
14.- How can you achieve a good work - life balance?
Give it 100% during your working day, and then switch off when you go home, knowing there was no more you could have done that day
15.- Describe your personality in three words:
Driven. Honest. Competitive
16.- If you hadn't chosen your current career path what would you have done?
Run my own aquarium. My parents owned an aquarium and I managed the National aquarium in Salthill when I first came to Ireland. I still hope to own my own before (or when) I retire. It would be a great combination of my passions of science and the sea, and the challenge of running my own business
17.- What is your favourite saying or piece of advice for life in general?
I'm not a huge fan of motivational sayings – inspiration comes from within. But Henry Ford summed it up well when he said “Whether you think you can, or you think you can’t, you’re right.”
At CPM we wish Neil all the best in his new role. We are sure he'll succeed and bring to his new assignment his characteristic drive, determination and enthusiasm. Once more, congratulations!